Yes, all our datacenter engineers hold relevant certifications including CompTIA Server+, vendor-specific training, and safety credentials. Our team undergoes continuous training on the latest datacenter technologies and procedures .

Our engineers use mobile apps with GPS verification for accurate arrival/departure times. You receive real-time updates, photo documentation, and detailed task completion reports through our client portal.

DCops365 operates 24/7 emergency response with engineers on standby. Critical issues are addressed within 3-4 hours, and we maintain direct communication channels for urgent situations.

We provide smart hands services across all major Amsterdam datacenters including Equinix, Digital Realty, InterXion, and other colocation facilities throughout the Netherlands.

Yes, we manage on-site spare parts inventory for common components and coordinate with vendors for specialized hardware. This reduces repair times and ensures faster resolution of hardware issues.