Question 1

What is your minimum contract term?

Accepted Answer

At DCops365, we believe in earning your trust through service quality, not long-term contracts. All our smart hands agreements operate on a flexible 30-day notice period, removing industry-standard annual commitments.

Question 2

Are your engineers certified?

Accepted Answer

Yes, all our datacenter engineers hold relevant certifications including CompTIA Server+, vendor-specific training, and safety credentials. Our team undergoes continuous training on the latest datacenter technologies and procedures .

Question 3

How do you track engineer activities and provide reporting?

Accepted Answer

Our engineers use mobile apps with GPS verification for accurate arrival/departure times. You receive real-time updates, photo documentation, and detailed task completion reports through our client portal.

Question 4

How do you handle emergency situations outside business hours?

Accepted Answer

DCops365 operates 24/7 emergency response with engineers on standby. Critical issues are addressed within 3-4 hours, and we maintain direct communication channels for urgent situations.

Question 5

What datacenter locations do you cover?

Accepted Answer

We provide smart hands services across all major Amsterdam datacenters including Equinix, Digital Realty, InterXion, and other colocation facilities throughout the Netherlands.

Question 6

Do you maintain spare parts inventory?

Accepted Answer

Yes, we manage on-site spare parts inventory for common components and coordinate with vendors for specialized hardware. This reduces repair times and ensures faster resolution of hardware issues.

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